Information regarding right of cancellation and return due to non-compliance

Returns and refunds

If you are not satisfied with your purchase, you have 15 days from the date you received your order to return the purchased products.

To exercise the right of cancellation you should inform Promo77 S.A.S of your decision by accessing the order number and the e-mail with which you made the purchase. Alternatively, you can send an explicit statement of your decision to cancel via the contact form or e-mail info@promo77.com.

Following up your request, you will receive an ;e-mail confirming your right of withdrawal, an application form and all the instructions for the withdrawal procedure, The form must be filled up by the customer and sent together with the returning products before the expiry of the withdrawal period, within 14 days since the receipt of the confirmation email a:

Promo77
2/A della Corte Street, Lippo di Calderara, Italy,
40012

The products must be return intact and in perfect condition, with all labels and tags still attached, and sent in the original packaging; the product must not have been used, washed or damaged.

Shipping costs are your responsibility and all returns are under your responsibility until the package reaches our warehouse. Always make sure you have a shipping number and keep a copy of the shipping proof.

During the online return request you can also choose to use the services offered by our regular courier, at the cost indicated therein; the costs of these services will be deducted from the refund

Refund

The return will be manage within 10 working days from the date of delivery to our warehouse. All returned products will be refunded by bank transfer, net of any taxes or import duties, in the shortest possible time and in any case within 30 days from the date on which the package returned to our warehouse.

If you have received an incorrect or damaged product, please indicate aforementioned reason as the reason for the return during the online return request, to be carried out in the same manner as described in the previous paragraphs. You will receive a confirmation emailwith the instructions for shipping and directions for the replacement or refund of the purchased item.

If you have any doubts or questions, do not hesitate to contact us through the form of contact.